Our Company
Phone
Toll-free Automated Retail Account Access:
1-866-331-5632
Access information regarding your Kia Finance America account, including account status, date of last payment received, date of next payment due, payoff quotes and much more.
Note: Please have your account number or Social Security number available when you call.
Customer Service Department
1-866-331-5632
Monday to Friday, 8 a.m. to 9 p.m. (Eastern)
Lease-End Servicing Team
1-855-537-8542
Monday to Friday, 8 a.m. to 9 p.m. (Eastern)
Collections Department
1-866-344-5632
Monday to Friday, 8 a.m. to 10 p.m. (Eastern)
Saturday, 8 a.m. to 4:30 p.m. (Eastern)
Sunday, 8 a.m. to 5 p.m. (Eastern)
24-hour Roadside Assistance
1-800-333-4542
For answers regarding disabled vehicles, dealer location, ID card inquiries, and program guidelines.
Finance Payments (Please write your account number on the check)
Kia Finance America
PO Box 650805
Dallas, TX 75265-0805
Lease Payments (Please write your account number on the check)
Kia Finance America
PO Box 660891
Dallas, TX 75266-0891
Written correspondence only (Not payments)
Kia Finance America
PO Box 20825
Fountain Valley, CA 92728
Direct Credit Disputes
Kia Finance America – Credit Dispute
PO Box 20835
Fountain Valley, CA 92728